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Statement of Work (SOW)

Project-specific addendum to a master services agreement — covers deliverables, timeline, milestones, and success criteria for a defined engagement.

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What's included

Project Objectives and Scope

Defines the business purpose of the engagement, the consulting services to be performed, and the boundaries of the approved project scope.

Deliverables and Success Criteria

Identifies each required deliverable and links completion to measurable standards, specifications, or expected outcomes.

Timeline, Milestones, and Dependencies

Sets project start and end dates, milestone deadlines, required client inputs, and schedule dependencies that may affect performance.

Acceptance and Review Process

Establishes the procedure for client review, requested revisions, deemed acceptance, and written approval of deliverables.

Fees, Invoicing, and Payment

States compensation, payment timing, reimbursable expenses, invoice requirements, late payment consequences, and taxes if applicable.

Confidentiality and Use of Client Materials

Protects confidential business information exchanged during the engagement and limits use of client data and materials to the project.

Change Orders and Scope Control

Requires written approval for changes to scope, deliverables, timing, assumptions, or fees and clarifies cost implications of additional work.

Termination, Suspension, and Dispute Handling

Addresses termination rights, payment for work performed, suspension for nonpayment or delay, escalation of disputes, and related risk allocation.

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Frequently asked questions

What is a consulting Statement of Work?
A consulting Statement of Work is a project-specific document that defines the scope, deliverables, schedule, acceptance criteria, and fees for a particular engagement, often under an existing master services agreement.
How is an SOW different from a master services agreement?
A master services agreement usually contains the general legal terms governing the business relationship, while an SOW sets the specific details for a particular project, such as objectives, milestones, staffing assumptions, and payment timing.
Why should acceptance criteria be included?
Acceptance criteria reduce disputes by explaining how the client will review deliverables, what standards must be met, when feedback is due, and when a deliverable is considered approved.
How should scope changes be handled in a consulting SOW?
Scope changes should require a written change order signed by both parties before additional work begins, with any impact on fees, deadlines, deliverables, or assumptions clearly documented.

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Templates/Statement of Work (SOW)